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FAQ's - Property Management

 

Beginning of a Tenancy

At iapproved we are dedicated to customer satisfaction, therefore we do our best to have your application processed as soon as possible. The maximum time an application will be processing for is 48hours.
Yes, not only will we personally notify you that your application has been unsuccessful, our system will automatically keep you updated during the process of your application. You will be notified when your application is processing, when it is with the owner, and when it is with the property manager.
Yes, as long as you meet the affordability criteria.
We require 4 weeks rent as the bond before you are able to move into the new property and 2 weeks advance within 24 hours of your application being approved.

During the tenancy

You as a tenant are bound by the Residential Tenancies Authority Act and are obliged to follow instructions from the agency and owner which will be outlined and signed in your Lease Agreement.
This will be thoroughly explained to you during your tenancy sign up, however everything must be reported to our office or you may be liable for the cost of the repair.
If you know you will be late on a rental payment please advise our office prior, otherwise you receive an automated SMS reminding you that you are in rental arrears. You will be reminded daily that your rent payments are late. If you have not made contact with the property manager within 7 days, legal action will occur.
No, you may not have any occupants residing at the premises who are over 18+ that are not on the lease. If you would like to add a person to the lease, it is required that you contact the office for further instruction.
If the emergency is serious and has a potential to hurt yourself or other residents please dial 000 immediately. If it is a minor emergency, please contact the office or the person who is listed on the tenancy agreement for afterhours assistant

Ending a Tenancy Agreement

If you are wanting to leave the property, regardless if you are on a fixed or periodical lease you are still bound by the Residential Tenancies Authority Act to supply a form 13 Notice of Intention to Leave with 2 weeks’ minimum notice. This form can be found on www.rta.qld.gov.au OR ask your property manager to send you one.
If you decide to break your lease agreement we will require a Form 13 (Please read above). You will also be required to pay a break lease fee, advertising fee, and rent paid until the property has been re-let or to the end of your agreement
If you have no outstanding expenses or disputes, your bond will be returned to you after the exit report has been completed. If you and the agency don't agree on the bond refund, one will be required to send a Form 4 to the Residential Tenancy Authority and it will then turn into a dispute.